Frequently asked questions

About Us

  • What Is Idealz?

    Idealz is a unique shopping experience, both in-store and online, with a twist. For every purchase made, customers get free tickets into prize campaigns and get a chance to win luxury prizes.

  • I’m new to Idealz, how does it work?

    Our website/App features a full tutorial. You can access this tutorial at any time by clicking this link.

  • How can I access Idealz?

    Idealz Experience Center (location), but also available on desktop, smart phone, tablet and via our interactive kiosks.

  • Is Idealz available on Android and IOS?

    Yes. Idealz is available on both App Store and Google Play Store.

  • How to find us?

    Idealz HQ and Idealz Experience Center store is situated in Beirut (location). If you have any inquiries please go to our 'Contact Us' page.

  • What countries does Idealz operate in?

    Idealz is accessible globally. For full details on product/prize collection for international users, please see our 'Draw Terms & Conditions'.

Account

  • Why should I register an account with Idealz?

    To complete a purchase with Idealz you must have a registered account. This is for your security and protection.

  • How do I set up my Idealz account?

    To create an account simply click 'Login/Register' in the top right hand corner of your screen and enter your details in the fields highlighted.

  • How do I edit my Idealz account?

    To edit your account, click on your name/photo icon located in the main menu. Tap profile section to edit and click 'Save changes' to complete.

  • Can I use someone else's credit card in my Idealz account to complete a purchase?

    If you have the card holder’s permission, you can use/save any credit card to complete your purchase.

  • How do I 'Logout' of my Idealz account?

    To 'Logout' simply click on your name/photo in the top right hand corner and select 'Logout' from the drop-down menu.

  • Will I receive 'push notifications' if I 'Logout'?

    You will receive only general notifications when logged out, to receive account related information you must 'Login'.

  • I can't remember my Idealz account password!

    At 'Login' select 'Forgot Password' and follow the on-screen instructions for password reset.

  • I want to change my password!

    To change your password, click on your name/photo in the top right hand corner and select 'My Account'. From here select the 'Account' tab to change your password.

  • What Payment Methods does Idealz accept?

    Idealz accepts all major credit/debits cards including (but not limited to): Cash in-store, Visa and Master Card, in addition to, Whish Money where you can pay instantly at checkout through Whish, and OMT where you can top up your Idealz Wallet through any OMT branch.

  • How do I close my Idealz account?

    To close your account you must notify us in writing (from your registered email account) at: support@idealzlebanon.com. Hereafter, a dedicated member of our support team will assist you within 48 hrs.

  • Why am I receiving 'push notifications'/emails from Idealz?

    Idealz is not in the business of spamming or bombarding its users with irrelevant 'push notifications'/emails. Any notices sent by Idealz have been deemed relevant to your user experience.

Campaigns

  • How frequently do new Idealz campaigns emerge?

    New campaigns are created instantly at the close of an existing campaign. There is no set time limit per campaign, but you can expect new campaigns to emerge frequently.

  • Will the product/prize categories expand?

    New products and prizes are on their way. Stay tuned for some exciting campaigns.

Making a Purchase

  • Are there any hidden charges I should be aware of?

    There are no hidden charges on any Idealz purchase. You should, however, check with your bank to see if they apply any transaction/processing fees.

  • Will I be charged VAT?

    Yes, as per Lebanese VAT standard rate 11%.

  • What currencies can I use to purchase an Idealz product?

    Idealz is currently only in US Dollars. You can make a purchase from Idealz via any bank account with any currency. However, Idealz will not accept responsibility for final billings that have been affected by exchange rates or fees (hidden or otherwise) as imposed by your branch.

  • Can I cancel/refund an Idealz purchase order?

    As per the 'User Agreement', all sales purchases are final and no refunds are given under any circumstances.

  • Can I pay in installments?

    Payment via installments is a feature we will be adding very soon, so please stay tuned for updates.

About 'idealzbasics' products

  • Where can I collect my 'idealzbasics' products?

    All Idealz products can be collected directly from Idealz HQ. Please read the 'User Agreement' prior to making/collecting a purchase.

  • Can I send someone else to collect my 'idealzbasics' products?

    Only the registered account holder, or (and at our discretion), any individual with 'Power of Attorney' (POA) can collect the registered account holder’s Idealz purchase. Lebanese ID or passport are the only acceptable forms of identification (please ensure your identification is up to date).

Idealz Prizes

  • Where can I collect my Idealz prize?

    Details on where to collect your prize will be sent to you (aka the 'winner') via email. For full details please refer to the 'Draw Terms & Conditions'.

  • Can I send someone else to collect my Prize?

    Only the registered account holder, or (and at our discretion), any individual with 'Power of Attorney' (POA) can collect the registered account holder’s Idealz Prize. Lebanese ID or passport are the only acceptable forms of identification (please ensure your identification is up to date).

  • What if I don’t want people to know I’ve won the Idealz prize draw?

    As per the 'Draw Terms & Conditions', Idealz has the right to use your image, name, and any statements made across their marketing channels (physical/digital).

  • Can I view past winners of the Idealz campaign draws?

    You will be able to view past winners of Idealz campaigns via our social media channels, as well as our upcoming 'news' segment.

  • How will I be notified about the status of the campaign: 'Coming Soon' / 'Launched' / 'Ending' / 'Closed'?

    Idealz will send 'Push Notifications'/emails to notify all ticket holders as to the status of each campaign.

Security

  • Are my personal details secure with Idealz?

    Idealz does not store nor save any sensitive Credit Card information on its servers.

  • Will I be spammed by Idealz?

    Nope!

Careers

  • For job vacancy inquiries, please click 'Help Centre' in the Main Menu and select 'Inquiries' from the list.

Need to ask us something?

  • If you have any inquiries related to any aspect of your Idealz experience, please open the Main Menu and select ‘Help Centre’ from the list. From here you can select to phone/email us with any questions you may have.